Most custom pieces take 4–6 weeks from approved design to finished piece. Simple modifications may be completed in 2–3 weeks, while highly intricate designs or pieces requiring rare stones can take 8–10 weeks. We'll give you a clear timeline during your consultation. Rush service is available.

Every custom piece is unique, so pricing depends on the design complexity, materials, and stones chosen. In most instances, personalizing your engagement ring costs no more than buying an engagement ring in our showcase. We provide a detailed quote after your initial consultation — no surprises, no hidden fees.

Absolutely! We love working with family heirlooms and personal stones. Bring your gems to your consultation — our gemologist will evaluate them and discuss the best setting options to showcase their beauty.

Yes — heirloom redesigns are one of our specialties. We can repurpose metals and stones from your existing piece into a completely new design, preserving the sentimental value while giving it a fresh, modern look.

We encourage scheduling an appointment so we can dedicate time exclusively to you. Walk-ins are welcome at both our Cottonwood Heights and Trolley Square locations, but custom design consultations benefit from a reserved time slot with our design team.

Yes, once you approve the final design and quote, a 50% deposit is required to begin production. The remaining balance is due upon completion at pickup. We accept all major credit cards, cash, check, and flexible financing options.

That's completely okay — most of our clients start with just a feeling or a rough idea. Our team is skilled at guiding you through inspiration, styles, and options. Bring any Pinterest boards, photos, or reference images you like, and we'll take it from there.